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Tuesday, 11 October 2011 15:11 |
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Oce Business Services, a provider of document management process services, today released a survey studying how companies are using document management to fulfill organizational goals. The findings of the study are as follows: - Close to a third of the organizations studied outsource one of their document management processes to another company. The breakup is as follows - (45%), followed by MPS (40%), document imaging (37%), records management (35%) and print/copy center management (35%). - The key drivers behind why organizations outsource vary by document management category. For print/copy center management, companies outsource in order to concentrate more time and resources on their core business. Other reasons include: optimize the utilization of document output equipment (MPS); consolidate mail/shipping activities to increase efficiency and reduce costs (mail/shipping management); and deploy a more fully implemented records management program (records management). According to the survey, the top two reasons why organizations outsource document imaging are to streamline access to data and improve the efficiency of customer service.Â
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